Refund and Return Policy
We want you to love your SJULIA purchase. If something isn’t right, here’s how our return and refund process works.
Return Window
You have 3 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition you received it
- In its original packaging, with all original tags and seals intact
- Accompanied by your receipt or proof of purchase
Additional conditions apply by product type:
- Fragrances: Must be unopened and unsealed. Bottles cannot be accepted once the shrink wrap or seal has been broken.
- Jewelry: Must show no signs of wear, alteration, or resizing.
How to Start a Return
To start a return, contact us at customercare@sjulia.com with your order details. Please note that once a return is approved, items must be sent to:
27-B Hussain Town, Multan Road, Lahore
If your return is accepted, we’ll send you return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at customercare@sjulia.com so we can evaluate the issue and make it right.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used fragrances, or any fragrance with a broken seal
- Pierced jewelry (such as earrings), once opened
- Custom, engraved, or personalized jewelry
- Gift cards
- Sale items
We’re also unable to accept returns of hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please reach out before purchasing.
Exchanges
The fastest way to get the item you want is to return your original item, and once that return is accepted, place a new order separately.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 15 business days. Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at customercare@sjulia.com.
Shipping & Delivery
We deliver anywhere in Pakistan. Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Customers who choose to pay in advance via bank transfer receive free delivery anywhere in Pakistan as part of our advance payment offer.
If your order is delayed or your address was entered incorrectly, please contact us at customercare@sjulia.com or +92 314 4344977 and we’ll do our best to help.
Questions?
For any return, refund, or shipping questions, reach out anytime at customercare@sjulia.com.